Frequently Asked Questions

Everything you need to know about your SEA-GULL timepiece.

How long does shipping take for my order?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on customs processing.

What is your return policy for watches?

We offer a 30-day return policy for all unworn timepieces in their original packaging with all security tags intact. Please contact support to initiate a return.

Do SEA-GULL watches come with a warranty?

Yes, every authentic SEA-GULL watch is backed by a 2-year international warranty covering manufacturing defects and movement issues.

How should I care for my mechanical watch?

To ensure longevity, avoid strong magnetic fields and extreme shocks. We recommend a professional service every 3-5 years to maintain the movement's precision.

Are your watches water-resistant?

Water resistance varies by model. Please check the specific atmospheric pressure (ATM) rating on your watch's product page before exposure to water.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options at checkout.